Refund Policy

Effective Date: May 30, 2025

Overview

Welcome to the US Aviation Agency refund policy for our FAA U.S. address service. This page outlines refund terms for subscriptions, ensuring fairness for FAA certificate holders and aircraft owners. We comply with applicable e-commerce and GDPR requirements. EU, EEA, and UK consumers have a 14-day withdrawal right, exercised as set out below. For more details review FTC guidelines.

Subscription Details

Our U.S. Agent for Service is an annual subscription that includes the immediate designation of US Aviation Agency as your U.S. Agent for Service (USAS) to comply with FAA regulations 14 CFR Part 3 Subpart C, a U.S. address for FAA correspondence, secure document digitization, notifications and optional document mailing. By agreeing to the registration terms, you acknowledge that US Aviation Agency will become your designated FAA US Agent for Service USAS provider immediately upon payment.

“Subscription start date” means the date and time payment is successfully processed.

Refund Eligibility

• 14-Day Full Money-Back Guarantee:
  • Full Refund — No questions asked. You may request a full refund within 14 calendar days of your subscription start date. No explanation is required.
  • How to request. Email us at [email protected] and state that you are requesting a FULL REFUND and that you no longer require US Aviation Agency as your FAA U.S. Agent for Service.
  • What we will do. We will process the full refund to your original payment method after we receive that email. We do not require a reason for the refund.
  • FAA designation (required to stay compliant and to close your file). Designation in the FAA USAS portal is controlled by you, not by us. If you cancel or request a refund, you must immediately update your designation at https://usas.faa.gov to another U.S. agent. Under 14 CFR § 3.303, you must keep your U.S. agent designation current.
  • Please send the FAA confirmation to close the file. After you update the USAS portal, email us the FAA USAS email confirmation message titled “Confirmation on the update of your U.S. Agent designation” (or the equivalent portal confirmation) showing the newly designated provider. We use that letter to confirm we are no longer your agent of record, stop service and close your account. Send it as soon as you have it so we can complete file closure. It is not used as a reason to approve or deny the no-questions refund itself.
    • Until that update is on file with the FAA, you remain responsible for having a valid U.S. agent designation. After we receive your refund request, we will not continue paid USAS services under this subscription.
  • EU, EEA, and UK consumers also have a statutory 14-day withdrawal right from the subscription start date, without giving a reason. Our 14-day full money-back guarantee is how that right is exercised for this service: email [email protected] as described above. We will refund the full subscription amount to your original payment method. Please send the FAA USAS designation-update confirmation when you have it so we can close the file. That letter is not required to start the withdrawal or the refund.
• Non-Refundable Cases:
  • No refunds are available after 14 calendar days from the subscription start date, regardless of service status.
  • No prorated refunds are issued for unused portions of the subscription period.
  • Subscriptions canceled after 14 days but before the end of the term are non-refundable.
  • Optional mailing fees for physical documents are non-refundable once shipped.
  • After the 14-day full-refund period, services already initiated or performed are non-refundable, except for Service Non-Delivery as described below.

Refund eligibility is strictly limited to the conditions outlined in this policy, except where mandatory consumer law provides a greater right.

Refund Process

• Request: email [email protected] – state that you want a full refund and include your subscription details. That email starts the 14-day full-refund request. Please also send the FAA USAS designation-update confirmation when you have it so we can close the file and confirm we are no longer your agent of record.
• Processing: refunds requested within 14 days will be processed by US Aviation Agency to your original payment method within 5 business days.
  • Full refunds will be applied at 100% of the original paid subscription amount.
  • You will receive an email confirming your refund is processed by US Aviation Agency.
  • Bank processing times may vary depending on your bank or payment provider.

Late or Missing Refunds

If you have not received your processed refund:

• Check your bank or PayPal account.
• Contact your credit card company or bank, as processing times vary.
• If issues persist, email [email protected].

Cancellations

You may cancel your subscription at any time by contacting [email protected]. Cancellation stops automatic renewal but does not entitle you to a refund for the current subscription period, except within the 14-day refund period as outlined above.  It’s important to note that if you cancel, you must provide the FAA with a new designated U.S. Agent for Service immediately to stay FAA compliant.

Service Non-Delivery

If US Aviation Agency does not materially provide the core services described in our Terms of Service (e.g., document notifications), you are entitled to a full refund, regardless of the 14-day window. Contact us immediately to resolve any issues.

By purchasing our services, you agree to this Refund Policy. If you want your money back, use the 14-day refund / withdrawal process on this page (or Service Non-Delivery, if that applies). We will not treat a timely refund or statutory withdrawal request as an unjustified chargeback.

If you request a chargeback after we have already refunded the same payment, or you charge back without first using this process when it was available, we may dispute the claim and recover the charged-back amount plus any bank, card-network, or processor fees we are assessed.

“Business days” refer to Monday through Friday, excluding U.S. federal holidays.

Contact Us

For refund requests or questions:

US Aviation Agency
Email: [email protected]
Phone: +1 855-322-5387

*Full legal details are on our Imprint page

This Refund Policy was last updated on August 22, 2026.