Terms of Service
Terms governing US Aviation Agency FAA U.S. Agent for Service subscriptions, customer responsibilities, service conditions and account use.
Welcome to the US Aviation Agency Terms of Service, governing our Agent for Service U.S. address plans for FAA certificate holders and aircraft owners.
These terms outline usage conditions for our U.S. Agent for Service subscriptions and are intended to support compliance with applicable FAA and data-protection requirements.
Review the details below to understand your rights and obligations. For more information, visit our FAQ or consult FTC guidelines on e-commerce terms.
For information regarding target service performance, support response times and system availability, please review our Service Level Agreement (SLA).
Services Provided
US Aviation Agency provides U.S. Agent for Service to facilitate FAA document delivery for certificate holders and aircraft owners, in compliance with FAA regulations 14 CFR Part 3, Subpart C .
Services include:
- Providing a U.S. address for FAA correspondence.
- Secure digitization of FAA documents, uploaded to your online portal.
- Real-time notifications via email, text, WhatsApp or Signal.
- Optional mailing of original documents with tracking or secure shredding.
Eligibility
Our services are available to:
- Individuals or entities with FAA certificates, ratings, authorizations or aircraft registrations, particularly those with foreign addresses or no U.S. physical address.
- U.S. citizens requiring a confidential, secure and staffed business FAA mailing address.
- Aviation businesses, flight schools or training organizations holding FAA certifications.
Subscription Terms
Annual Subscription
Services are provided via an annual subscription, valid until the end of the subscription period.
Renewal is required to maintain service. Price of renewal will be at the rate of your qualified service plan.
Payment
Payment is due at the start of the subscription.
We accept major credit cards and PayPal, subject to our Cookie Policy for PayPal cookies.
Automatic Renewal
Subscriptions renew automatically unless canceled before the renewal date. Renewal reminder emails are sent approximately 30 days and 5 days before the scheduled renewal date. Unless canceled, the subscription will renew automatically and the applicable renewal charge will be processed using the payment method on file.
Cancellation
You may cancel your subscription by contacting [email protected] .
No refunds are issued for prorated subscription periods after 14 days. Please review our Refund Policy for applicable refund and withdrawal terms.
User Responsibilities
You agree to:
- Provide accurate and complete information for FAA compliance.
- Update your FAA credentials when changed or renewed, such as an FAA Medical Certificate.
- Comply with all applicable laws and FAA regulations.
- Use our services ethically and not misuse our platform, including submitting fraudulent documents.
- Maintain the confidentiality of your account credentials.
Service Levels
We strive to provide reliable and timely service to all customers. General service expectations, including dashboard availability, support response times and document-processing targets, are described in our Service Level Agreement (SLA) .
The SLA reflects target service levels only and does not constitute a guarantee of uninterrupted or error-free service.
Compliance with FAA Regulations
You are responsible for meeting applicable FAA deadlines:
- New Applicants: Must designate a U.S. Agent for Service by April 2, 2025.
- Existing Certificate Holders: Must comply by July 7, 2025, to maintain certifications.
Failure to comply may result in FAA penalties, for which US Aviation Agency is not liable.
Termination
We may suspend or terminate your access if you:
- Violate these Terms.
- Fail to pay subscription fees.
- Misuse our services or engage in fraudulent activity.
Upon termination, access to your online portal and services will cease, and data will be retained or deleted in accordance with our Privacy Policy .
Limitation of Liability
US Aviation Agency is not liable for:
- Delays or errors in FAA correspondence beyond our control.
- Temporary interruptions in service availability, including those described in the SLA.
- Losses due to your failure to comply with FAA regulations.
- Unauthorized access to your data, provided we have taken reasonable security measures.
All services are provided on a best-effort basis.
Our liability is limited to the amount paid for your subscription.
Intellectual Property
Our website and services, including logos and content, are owned by US Aviation Agency.
You may not reproduce or distribute any material from our website without written consent from US Aviation Agency.
Changes to Terms
We may update these Terms to reflect changes in law or our services. Continued use after updates indicates acceptance.
We will notify users of material changes where required by law.
Governing Law
These Terms are governed by the laws of Florida, USA.
Disputes will be resolved in the courts of Daytona Beach, Florida, Volusia County.
Contact Us
For questions or to report issues:
US Aviation Agency
Email:
[email protected]
Phone:
+1 855-322-5387